The LINS company improves the customer services.
Now, in addition to phone-calls, Skype, e-mail and Telegram channels, all clients can contact technical support using the Telegram chat-bot. The system allows you to identify a client, keep a history, respond to user requests as quickly as possible, analyze requests and also to identify patterns and preventive troubleshooting automatically.
Now, the technical support information system is integrated with specialized monitoring systems (Zabbix), which allow receiving information about the performance of our systems in real time and responding to problems as quickly as possible even before the user contacts the technical support service.
You can find our chat-bot in Telegram: @LinsSupportBot. Due to our clients we become better.